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A Geeks Squad source told The Consumerist this
week that a recent memo said they're downsizing 40% of the back-room techs, as well as increasing the amount of computers
remotely served by techs in India. We've been unable to corroborate this memo's existence, but we do know that Geek Squad
has a program called "Agent Johnny Utah" (AJU) or "Black Ops" where basic computer work, like spyware and virus removal, get
handled by dudes in India getting paid $6 an hour. Their American counterparts get paid $13-16 an hour.
Although AJU
reduces costs, one Geek Squad agent finds the turn around time is poor, with computers sitting in the queue for up to a week
at times. She says that precincts that use AJU get awarded bonus labor hours.
I don't know about all of you, but its
hard enough to get things fixed at Best Buy's service counter..........now they'll have to send the junk to India and I'll
have to wait for the now-downgraded postal service!
Will the last English-speaking Computer Tech please file for unemployement????
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